@storyteller wrote:
Hello Everyone,
My Windows profile has crashed and that I can rebuilt. However if my understanding correct, Impression 2 presets are tied into user's profile and stored in some sort of database located at %localappdata%\Topaz Labs\Topaz Impression 2\QML\Offline Storage\Databases
If I am correct, is there way to recover my presets from those databases?
Posts: 3
Participants: 2
@Jimstone wrote:
Upgraded to Sierra and Impressions 2 accessed via either Photoshop or Lightroom crashes or, at best, fails to generate an image displaying either a black screen or what appears to be an in progress filter. Followed every post I could find about addressing the issue (completely removing impressions using a third party tool and doing a fresh install of 2.05, updating CUDA driver, etc.). Nothing worked.
There are obviously issues with Impressions and Sierra. I notice that Topaz doesn't claim 10.12 compatibility on the product page. I'm really disappointed that, at the very least, Topaz didn't get out in front of this issue and warn folks not to upgrade if Impressions is part of their workflow. Actually I would think that after a couple of months whatever issues there are with Impressions/Sierra would have been addressed.
I've downgraded for the time being but have wasted several hours attempting to address the issue. The experience has left me wondering if a commitment to Topaz products is a wise decision.
Posts: 8
Participants: 3
@StevesBoston wrote:
Hi, for some reason (help please), I'm no longer to run Simplify 4 on my Windows 10 computer. It starts up, then fails with a "tclsimplify4.exe has stopped working" message. I get this in Irfanview, Affinity, Gimp (running pspi), paint.net....
Topaz Clean and Impression 2 run fine, so this seems weird.
Can anyone help?
Posts: 15
Participants: 3
@MaxMPhoto1 wrote:
All of the tutorials, webinars, and videos show Denoise as having round button sliders.
My version has dashed sliders, which a very hard to grab, click on with My 4K monitor. (set to 200% scaling)
I sometimes have to click on them 6 or 8 times to activate them.
Why are they dashed sliders, and not round button sliders?
Can this interface be changed?
Posts: 4
Participants: 3
@MaxMPhoto1 wrote:
Are there any users with 4K monitor issues using Denoise, Adjust, and Remask?
If so, did You find a fix or resolution?
All of those applications have dashed sliders, not round buttons, which are difficult click on, along with incomplete text descriptions when scaling up to 200%.
Posts: 3
Participants: 2
@cre8art wrote:
This post refers to the Notice above about the completed maintenance & updates for Glow2, Impression2, Texture Effects2 and login access to the community for these products.
It states that you must reinstall using the latest installers on the Downloads Page to take full advantage of the fixes put in place and be able to login to the community.
I followed the instructions above and reinstalled the 3 products from the Download Page.
I was able to login to the community for all 3 programs and any of My Saved Presets or Favorite Presets remained intact and carried over for Glow2 and Texture Effects2.
The only program that My Saved Presets were NOT carried over and are missing is with the Impression2 download? I had many Saved Presets that I use often and now they are gone? I have had this same issue when updating Impression2 in the past with missing My Saved presets. Has any other member found this same issue and I would like to hear from one of the Topaz Team members why this keeps happening?
Is there a way to get them back or save them somehow in the future when a new update comes out for any product to avoid this from reoccurring? This is very frustrating to say the least.
I use a Mac (El Capitan) and PS CS6. I posted this last night and could not find my post anywhere today, if a Team member or moderator is deleting my post I would like to at least have an explanation as to why?
Thanks
Posts: 4
Participants: 3
@AiDon wrote:
Hi, over to you @HeathRobinson
There seems to be some issues with presets carried over in the last update of Impression ... in fact they weren't and I was just lucky that I had synched them to the community. So I laboriously downloaded each and saved locally (i.e. not logged in), deleted from the Community and so they looked like this:
So you can see that was correct, i.e. nothing in the Community and 5 Local presets. So I logged out and exited, then loaded Impression again, logged into the community and got this:
This is quite confusing as why should I have duplicate copies of the presets when I login to the Community? Note that the Community was still showing no My Effects presets for me.
And what are the contents of the AppData directories supposed to be as there are none of those 10 presets above contained in the Community?
Posts: 10
Participants: 4
@Marlene wrote:
I used one of my own textures in Texture Effects 2 and note that the outcome is very different than the effect I get if I use the texture in Photoshop by selecting the same blending mode I used in TE2. I thought the outcome would have been the same?
Posts: 2
Participants: 2
@john811 wrote:
I uninstalled all of the applications and reinstalled them using the Topaz Collection Setup file from the download page.
I cannot log into the community from the applications. I have tried using my username and email and resetting the password.
After selecting log in nothing happens.
Any ideas?
Posts: 3
Participants: 2
@Topacres wrote:
This is not really a request for support, just a question.
When a Topaz plug-in is updated to a new version, is there any reason to keep the original version once the new version is working properly? I discovered that I have old and new versions of Impression, Texture Effects and Glow on my computer. Thanks!
Posts: 3
Participants: 3
@Topacres wrote:
Very few companies I have dealt with have a "Customer Happiness Specialist" , and Joe does an amazing job in my opinion. It makes me happy so see how he reacts to community feedback: improving the forum, providing support and taking suggestions back to the developers.
Posts: 3
Participants: 3
@BImages wrote:
I use a 28 inch UHD monitor with my Windows 10 desktop system for image editing. It is a challenge dealing with extremely small text in the panels in the Topaz modules. I have application text scaled via Windows' display settings, but since the Topaz panels are not scalable the text fields are simply truncated. Anything on the horizon to address this such as to allow the panel width to be scalable as in Photoshop, Lightroom, and most other apps for that matter?
And another issue with the UHD is that the zoom option "Fit" does not fit the image to the full space. It is scaled to some smaller portion of the available space.
In addition, the presets grid display does not scale for the monitor either. Same number of presets are displayed as for a standard monitor albeit small images in larger cells.
The UHD monitor is, admittedly, fairly new for me. Am I missing something in dealing with this issue?
Regards,
...Bill
Posts: 5
Participants: 3
@contextus.pablofelip wrote:
Clarity is installed but does not open in Windows...
Posts: 6
Participants: 2
@sfriedman451 wrote:
What is the local location of Saved Presets in Topaz Impressions. I want to transfers them to my laptop and cannot locate where the files are.
Posts: 2
Participants: 2
@john4jack wrote:
When I installed the latest version of Impression 2, everything worked fine for a few day. Then last week "All" of the Presets were missing. Nothing that I first attempted worked. I asked advice in the Forum; none of the suggestions worked. I sent a help request in to Topaz. Nothing they first suggested worked. They said that they were working on it and would get back to me. However, I have not heard anything in several days. I don't know what to do. Impression is no good to me without the Presets.
Posts: 4
Participants: 4
@Nikon_bob wrote:
when I try to update the apps, get a message unspecified error. I can't logged in from the existing apps. Have uninstalled one app that could not be installed fresh. Same error message.There is a outstanding ticket ID 111365 that's been out there for a week. No fix yet
Posts: 11
Participants: 2
@Centauri27 wrote:
For whatever reason, many of my plugins appear to "freeze" upon launching. For example, with Texture 2 and Impression 2, the plugin GUI appears, but the thumbnails for the preset don't show. Sometimes my image is displayed, other times it remains blank. Clicking one of the "blank" presets does nothing. The OK, Cancel, and close 'X' button do not work. I have to use Task Manager to kill the plugin.
I have tried reinstalling the plugins, Then I tried unininstalling Texture and Impression and then reinstalling the entire suite again. No difference. (Uninstalling/reinstalling even killed off the original Texture--no presets at all show now. It used to work when Texture 2 didn't.) I've tried running the plugins in PS and standalone. No difference.
Originally, I thought maybe my latest Creative Cloud update did something, as these plugins worked fine a few days ago. But the fact that they won't work even when standalone really puzzles me.
Other plugins like Simplify and Adjust won't even load!
Anybody else experience these problems?
Photoshop 2017.0.1
Lightroom 2015.9
Texture 2 v2.1.0
Impression 2.0.5
Posts: 15
Participants: 7
@adamjoyce1990 wrote:
Hi everyone,
I'm using the simplify option in Topaz and currently having some issues.
I've linked an example of what I'm experience so far.
Example
The Left image is the preview that I'm expecting and the Right image is the output which is nothing like the preview. Can someone give me some advice as to what is happening or what I'm doing wrong?Thanks
Posts: 7
Participants: 4
@dustflwr wrote:
Hello there, I've just downloaded the trials for Topaz Clean and Topaz DeNoise and I really want to use them, but every time I open one of them in Photoshop CC they make Photoshop crash, but the Topaz application/filter window stays open and I'm not exactly sure what to do. These are the messages/errors that show up when I look in Event Viewer after DeNoise crashed Photoshop.
Information:
Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 18.0.1.29 P3: 583e911d P4: gdi32full.dll P5: 10.0.15061.0 P6: e4f5d1ec P7: 0000000000048b8d P8: c0000409 P9: 0000000000000002 P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B0F.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D60.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DBD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DED.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e9957de95e683d537582d1494d6e3d42e29a12_f62b9bbd_02b59152 Analysis symbol: Rechecking for solution: 0 Report Id: 6ba83a87-9c67-47a6-b7c9-988101c5d6c5 Report Status: 97 Hashed bucket:Error:
Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d Faulting module name: gdi32full.dll, version: 10.0.15061.0, time stamp: 0xe4f5d1ec Exception code: 0xc0000409 Fault offset: 0x0000000000048b8d Faulting process id: 0xd48 Faulting application start time: 0x01d2a01d8582bfe5 Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe Faulting module path: C:\WINDOWS\System32\gdi32full.dll Report Id: 6ba83a87-9c67-47a6-b7c9-988101c5d6c5 Faulting package full name: Faulting package-relative application ID:
Posts: 1
Participants: 1
@tihso wrote:
When I open for example Impressions from my Photoshop filter list Impressions open and applies (I assume) the last filter I used in Impressions. I often like what i see but want to try others. Question is.............how do I tell which filter Impressions applied when it opened? I don't want to go back and try to figure out what the first filter was. Sometimes I can never satisfy myself with my final results after seeing my first "Impression". (pun intended)
Posts: 3
Participants: 1
