Topaz Studio 2.3.2
Hi, Have been using this in astronomy work for several years and just noticed it is not working on a Windows 10 machine. Tried to reinstall. It is still working on my Windows 11 machine. Have been out...
View ArticleSharpen AI v4.1.0 does not render Canon R10 .CR3 files properly
WTF? My R5 .CR3s work fine. R10 CR3s loaded into Sharpen AI a rendered slightly cropped and color cast/no contrast. 1 post - 1 participant Read full topic
View ArticleRX570 Black Screen seconds into preview
I’m an IT tech assisting a client with a Trial copy of your Video AI 5.2.1. Problem: Seconds into Gaia Preview to Upscale to 4k (source is 30 second, 1080 .mp4 video), screen goes blank/black (i.e.,...
View ArticleCannot find presets after a reinstallation of Simplify 4
I’ve recently had to reinstall a lot of my software on a new PC, including Topaz Simplify 4. However, none of the presets will load. The ‘searching for presets’ bar just keeps on going. On my previous...
View ArticleTopaz Studio Looks
I bought a new computer and installed my Topaz Studio and Topaz Studio 2. I don’t use the v2 because I had everything I needed as an artist in v1. Unfortunately, something about a latest version of...
View ArticleTopaz gigapixel will not take my password so that I nan load it
my computer melted down. I now have it backed up but cannot. Topaz will take my email address but not my password to reinstall the program 1 post - 1 participant Read full topic
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Topaz Photo AI (standalone version) freezes right after starting
Hi, When I try to start the program, it freezes and does not react to any clicks at all. I only use the program once in a while, so it may be related to the last update, not sure. Can you help me get...
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Transparenet images keep being changed to solid white
Hello, each time I am enhancing images with transparent background, the background is changed to solid white when exported. This issue keeps occuring and I need assistance to resolve/fix the problem....
View ArticleTopaz Sharpen AI v 4.1.0
not loading or it will freeze. also has extremely slow response. This same issue has been happening for a while now. Using the software as a stand-alone on a PC 1 post - 1 participant Read full topic
View ArticleTopaz AI 3.3 Vs Gihapixel 9
Hello Topazlabs. With the upcoming upgrades to AI and Gigapixel we see lots of improvements. We are an AI user but would haveinf Gogapixel 8 offer any more features or tools than Ai 3.3 will have? Any...
View ArticleHow to revert to a previous version of Gigapixel 7.x
My Gigapixel 7.4.4 is a complete disaster now. It applies Noise reduction even if I have that at 1, all models, so I get horrible skies, there are patches where heavy noise reduction is applied and...
View ArticleHow to stop appending model identifier to file output name
I use a separate folder for output and have to rename all files after processing to remove “_prob4”, for example. How can I output the original filename without the appended suffix? [edit: never mind...
View ArticleSyudio 2 seems to work but doesn't save back into Photoshop
All of a sudden, when I go to Studio 2 through Photoshop, the changes I make there do not show up when I click on Accept and return to Photoshop. 2 posts - 1 participant Read full topic
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Topaz JPEG to RAW in 2024
I really need Topaz JPEG to RAW, but of course it’s not available since 2022 I think. Do you have any idea how I could get it now? Thanks in advance 4 posts - 2 participants Read full topic
View ArticleCan't Get PhotoAI to complete download
This is as far as the download gets EVERY time… “Unconfirmed 755474.crdownload”. I have paid for the software, confirmed my account is active but not sure what to do at this point. Any suggestions? 3...
View ArticleAll Topaz Labs products immediately shut down computer
I have used Topaz Photo AI and Topaz Video AI in trial mode since just before last (2023) Black Friday. At that point, I hadn’t used it enough to make the purchase, but I’ve played around with it a...
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Cannot download Photo and Video AI
I urgently need help here! I think I’ve messed up a bit and I’m really worried! I have emailed the support team yesterday but no reply till now… I clicked on the “Shop the sale” button and I proceeded...
View ArticleTransfer to LR
When I use Topaz as a plug in for Lightroom and I denoise a photo irt works very well, Then when I sharpent the photo it also works well. Photo looks great. But then when Topaaz transfers the photo...
View ArticleTopaz Sharpen 4.1 don´t work
Topaz Sharpoen se rompe cada vez que lo abro. Hasta yer funcionaba perfectamente. Lo he desisntalado y lo he vuelto a instalar y sigue fallando. No aprace ningun archivo plist en ppreferences de...
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Gigapixel 8 Redefine takes forever even rendering preview (on 1x)
Hello, I have the following problem that Gigapixel 8 takes ages to render even when it is set to x 1 (upscale). So a preview is not possible at first, when I click on Export Image, Gigapixel 8 turns a...
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----->🚨 [READ THIS FIRST]
HOW TO OPEN A SUPPORT TICKET If you encounter a new bug or issue with Photo AI, the fastest way to reach us is to write us an email at help@topazlabs.com. This will open a Support ticket with us and...
View ArticleTopaz sharpen AI displays message that states, application can not save to...
I receive a message that states the program can not save a folder to the application folder, which won’t let me sign into my Topaz Sharpening program. I am running on an Intel Mac with the latest OS...
View ArticleIs anyone else having issues with importing photos from Topaz Denoise to...
Is anyone else having issues with using Topaz DeNoise in Lightroom? It was working perfectly, now when I export a photo to Topaz, it processes it, but just hangs when I want to export it back to...
View ArticleDenoise AI 3.7.2 batch processing does not process all images selected
DeNoise AI 3.7.2 Windows 11 OS When I try to batch process say 100 images. I go to the file strip and select the images, right click, edit in , Topaz Denoise, with LR corrections. The screen will come...
View ArticleDual Product Update Licenses
Purchased 1 year Upgrade license on 11/29/23, but then rec’d an email for the most recent version of Photo AI implying (to me anyway) I needed to spend $99 to support the new version for a year. Can...
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