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One very small issue

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@JohnG50D wrote:

Studio is working absolutely fine for me in Win 10, as a standalone.
I'm sure in the past I've been able to drag adjustments up or down the stack.
I now cannot.
The drag opens the adjustment, but doesn't move it.
Thanks, and a Happy Christmas to everyone.

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Topaz plugins with Affinity on OSx

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@nick wrote:

See solution in later message
Does anyone have a specific procedure for installing Topaz plugins on Affinity Photo running on a Mac OSx? I've tried loading Clean and Detail but although they are partially recognised in the Plugin configuration window, they don't seem to work.
1. Clean shows a prompt: Error: ple1. ase report this error to Topaz Labs.
2. Detail shows: IPC Memory in use or Image size is too big for the system.

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Slowness in impression 2

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@leongcy168 wrote:

Need help! I have just upgraded the impression to impression 2. The new version is very very slow comparing to previous version. My Mac notebook pro has 16G memory.

Anything I could do to make it faster? Thanks and have a good day!

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Unable to use Studio 1.6.11 with Windows 10

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@petejack wrote:

Hi, I have tried Studio 1.6.11 on 2 different P.Cs, with the same results.

I can open ALL EFFECTS. FAVORITE. LIKE. MY EFFECTS. RECENT.
But if I click on the Studio sub folders ie, CLARITY, DETAIL, IMPRESSION, they will not open.
So I have rolled back to 1.5.3 to continue using Studio. This works fine.

I have had problems for a while now but thought that I would try again.
Using 1.5.3 if I attempt to update via update I get a box that offers me
add remove components
update components
remove all components
in bold lettering it says NO UPDATES AVAILABLE.

I now see that there is 1.7.6 being offered. But I cannot see where to download it.
But I also noticed that on the 1.7.6 update the option to rollback to 1.5.3 has been removed.
You now rollback to 1.6.11. which doesn't work for me. So If 1.7.6 fails I will end up with a part functional Studio if I cannot use 1.5.3.

After a recent update I am at windows 10 build 16299.

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Support for older plugins

Smudge adjustment still not working'

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@almrtn wrote:

I just downloaded the latest update with hopes that it would fix a problem that has been going on with Topaz Studio since its start. If you open a photo in Photoshop, then transfer it to Topaz Studio via your filter drop down menu and then add a smudge adjustment and hit the ok button to take it back to Photoshop, the picture is totally different. I challenge anyone to try this and see if you get diff results. I have tried to get Topaz to fix this for many, many months but they dont seem to be able to acknowledge there is a problem, much less fix it. Topaz Studio is worthless if you cant get the results you worked on to transfer back to PS.

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Denoise and RAW files

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@treffynnon wrote:

Hi, Sorry if this seems like a daft question! I have just downloaded the trial version of DeNoise and can't get started. I expected to open a flat raw file, apply note reduction, save file and then develop it. Clearly that expectation was misplaced. It seems I have to convert the raw file to jpg before applying NR but in doing that I lose all the advantages of the raw file. I'm wanting to use DeNoise stand alone not as a PS plugin. Am I missing something blindingly obvious? Thanks.

Steve

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Transparency, ReMask

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@TheMask wrote:

I am trying ReMask and I have encountered this problem:
The output image has transparency in the keep area.
It's not just edges or father on edges, it's the whole keep area, a uniform level of transparency, maybe 5% or so.

I've tried exporting PNG 8, PNG 16, TIFF 8, TIFF 16, different compression algorithms, Adobe RGB, sRGB, wide gamut RGB, all settings possible. When I save with transparency, there's a spill of transparency in the keep.
Also tried different edge hardness, edge shift, strength, color recovery, no luck.

I've checked my original file and seems to be fine. Tried different file also.
When I bring the resulting mask in Photoshop that transparency shows up.

Thanks for your help.

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Problem with de-noise 6 black screening

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@glynnr wrote:

Hi

De-noise 6.0.1 has taken to displaying the image I am working on as all black and this remains after trying all presets and sliders. The rest of the screen loooks like the normal de-noise screen elements.

This happen as soon as the image is loaded and it seems as though the image is loaded but then a black layer is laid on top. If I zoom out/in the underlying image shows and is then blacked out again.

Problem happens if I start de-noise from Photoshop or directly. I have also re-installed the product with no improvement. Windows 10 64 bit.

Can anyone guide me on what I am doing wrong?

Thanks.

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Impression - updating - how to please

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@vizion wrote:

I cannot get new version of impression working with studio.
In studio all that happens is impression starts to load but never actually loads.
Frankly a better updating system is needed from inside studio.
It keeps on saying invoking impression but does not suceed.
David

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Is there a way to just install Topaz Studio as Standalone (not plugin to Ps)?

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@Fotomaker wrote:

I don't want my install of Studio to affect the older Topaz Collection plugin filters I have installed on my Win 7 PC within my Ps CS5 and Ps CC 2018 host programs. Is there a way to install Studio without altering or impacting my older versions of Topaz filters in any way? Thx! Is there a choice within the install process for Studio to only install it as a standalone and not plugin to Ps (or Lr)?

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Crop, Heal and Lens Tools don't work in Studio V1.8.4

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@rh2o1 wrote:

In Topaz Studio V1.8.4 the Crop, Heal and Lens Tools do not work. Clicking on them does nothing. The Mask tool does work for me.

Windows 10 Pro

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Issues opening Topaz Studio

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@bryce wrote:

Hey there. Has anyone had trouble opening topaz studio on high sierra and have any ideas how to fix? I get stuck at the spinning wheel every time i open the program.

Unfortunately, support has decided to stop responding to me, so this is a last ditch attempt to scour the internet for people with similar issues that have found a solution. Thanks.

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Topaz Studio 'Not Responding' saving Project Files

AI Remix Reset Glitch

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@dvine wrote:

Using the update of yesterday, or so) when I bring up an image, and click th reset icon then make a duplicate, the previous adjustments have not been removed

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Studio 1.8.4 not saving images correctly

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@DBMiller10 wrote:

I've been trying to edit images and they won't save. I've tried through Photoshop as well as the stand alone version of Studio. In Photoshop - I create a duplicate image layer then run Studio through the plugin panel. After clicking the save (return to host app) button and returning to Photoshop the changes I made don't show up.
When I tried Studio on its own I "Save As" the image - open it in Photoshop and it is dull and dark. This happens what ever image format I use - jpg or tiff.
I am using a Mac with OS 10.11.6. I use Studio on a Windows laptop and this doesn't happen.

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Is it possible to save image using NON-HD look?

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@dtodd wrote:

On occasion I prefer the way the image is presented in Studio in the NON-HD preview mode when shown at less than 100% view when using Smudge and/or Radiance. Is there any way to have Studio save with the lower quality preview look?

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Studio impression - batch breaking but close ( HELP!)

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@dipaola wrote:

I can batch process topaz impression in Photoshop (by making an action which calls impression plugin and then running file/automate/ batch with that action on a series of images in a folder) - I have been doing this for years. Unfortunately this does not work in Studio Impression - while it runs the batch file on ALl images only the first images uses the correct selected effect in Impression all subsequent images revert to the (default?) Impression Workflow style. An obvioius bug.

This is a bug and I wish they would fix it ( I was told that currently batch is not supported in studio which sucks), but I was wondering if anyone knew a way around this - like is it defaulting to Impression Workflow because it is the top effect - can I cheat and move the current effect I want to the top so it my revert to that every time. Any other ideas? Topaz Studio is great for doing effects on a series of image frames - to make video animations - like regular Topaz is - it would be a shame not to have this feature which of course works for every Photoshop plugin.

any suggestions appreciated - even advanced scripting

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Topaz Studio Photoshop Utility batch file needs updating

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@Ma3rk wrote:

I submitted a Help request to Topaz Studio Help Center a few days ago (#134605) and never heard a peep, so after 3 days I figured I'd try here.

I've been wanting Topaz Studio to be listed in my Photoshop menu (I still use CS6), but it simply won't using the default install locations. I came across the Topaz Studio Photoshop Utility 1.0.4.zip though, but even that failed to accomplish the task. As it's a batch file, I examined it & now know why.

One of the early lines sets an environmental variable:

SET studio=C:\Program Files\Topaz Labs\Topaz Studio\PS_Plugins_x64\

… which is NOT where I've installed Topaz Studio. I've long complained about software that arrogantly installs onto the system drive and I'm certainly not alone in that sentiment.

Continuing though, the bat file only goes up to Ver. 1.4 of Topaz Studio:

:Installer
	CLS
	::Parse components.xml file for version number - reads last <Version> value
    	::setlocal enableextensions disabledelayedexpansion
    	::set "version="
    	::for /f "tokens=3 delims=<>" %%a in (
       :: 'find /i "<Version>" ^< "C:\Program Files\Topaz Labs\Topaz Studio\components.xml"'
    	::) do set "version=%%a"
	
	::Allow user to set versionECHO CHOOSE YOUR PHOTOSHOP TYPE:
	ECHO Please choose the version of Studio you currently have installed:
	ECHO.
	ECHO 1. Topaz Studio 1.0
	ECHO 2. Topaz Studio 1.1
	ECHO 3. Topaz Studio 1.2
	ECHO 4. Topaz Studio 1.3
	ECHO 5. Topaz Studio 1.4

Just today, it updated to ver. 1.6.9.

So, even if I edited it to point to my install folder on D:, I've no way to know what else the script is supposed to do.

::Install
	SET SCRIPT="%TMP%\%RANDOM%-Studio-%RANDOM%-%RANDOM%-%RANDOM%-%RANDOM%.vbs"
	ECHO fso.GetFile(%psChosen%).Attributes = fso.GetFile(%psChosen%).Attributes - 1 >NUL
	ECHO Set fso = CreateObject("Scripting.FileSystemObject") > NUL
	ECHO Set oWS = WScript.CreateObject("WScript.Shell") >> %SCRIPT%
	ECHO sLinkFile = "%psChosen%tltopazstudiops_x64.lnk" >> %SCRIPT%
	ECHO Set oLink = oWS.CreateShortcut(sLinkFile) >> %SCRIPT%
	ECHO oLink.TargetPath = "%studio%" >> %SCRIPT%
	ECHO oLink.Save >> %SCRIPT%
	CSCRIPT /nologo %SCRIPT%
	DEL %SCRIPT%
	ECHO Studio plugins installed!
	PAUSE
	CLS
	::Complete

So, what I'd like to request is that the script be corrected so that it requests where Topaz Studio is actually installed rather than assuming it's on C:, and that it can adapt to newer versions if needed.

Short of that, what else do I need to modify with the the 1.04 bat file in order for it to succeed?

Thanks.

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Support request

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@chadbarr400 wrote:

I posted an urgent ticket on Friday 12/15/17 never to hear back from you! Today I noticed it was closed without explanation. Yesterday I opened another ticket which is still open. A few minutes ago I received a general email from your Rose on your support team (5 days later!!) addressing general issues and not my direct ticket.

As a customer I am not only concerned but extremely disappointed.

Hope you shake up your "customer sadness" department!

Chad Barr

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